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Powertec Telecommunications Pty Ltd Call us today 07 5577 0500

 

Warranty & Returns

Warranty Periods:

OBF/DOA ---------------- 14 days
Warranty ------------------------12 months
Matrix Warranty ---------------24 months
Matrix Extended Warranty ----------additional 24 months

 

Dead on arrival (DOA) / Out of box failure (OBF) policy

Powertec Telecommunications offers a 14-day OBF policy. All units in which a manufacturing defect appears within 14 days of purchase by the end user will be defined as a DOA as long as they meet all of the following criteria:

No physical or liquid damage can be found on the unit. (Damaged power sockets are not classified as warranty returns.) .
No modification or improper attempted repair has been made to the unit by anybody other than an approved Powertec repair agent. .
No damage has been made due to use of incorrect voltage supply/source. .
No more than 14 days have elapsed since purchase date. .

 

Warranty policy

All Ericsson and Powertec branded terminals have a 12 month warranty. Matrix branded product have a 24 month warranty. The Matrix Extended Warranty is available with an additional 24 months added onto to the standard warranty.

To determine if a unit falls into this category there need to be:

No physical or liquid damage to the unit. (Damaged power sockets are not classified as warranty returns.)
No modification or improper attempted repair made to the unit by anybody other than an approved Powertec repair agent.
No damage due to use of incorrect voltage supply/source.
No more than 12 months (standard warranty), 24 months (Matrix warranty) or 48 months (Matrix Extended) have elapsed since the purchase date.

 

Proof of purchase

Proof of purchase is required for every OBF/DOA and Warranty return units.

 

OBF/DOA Return procedure

The dealer or the end user calls Powertec's technical support team to determine that the fault is due to a manufacturing defect and not due to a setup problem.

If the unit is classified as a DOA Powertec will generate a RA# number and either fax or email a Return Authorisation Form to the person returning the unit.

The dealer or the end user arranges to return the faulty unit to Powertec via Powertec's nominated courier.

(Powertec will cover the freight cost for the return of DOA units. Note: Powertec will not pay for DOAs sent via couriers other than those nominated by Powrtec.)

The following items need to be sent back to Powertec:

- The complete sales package.
- Proof of purchase.
- The completed Return Authorisation Form with RA# number.

Powertec will then test the unit.

If no fault is found the unit will be sent back and the freight charge will be forwarded to the customer/dealer.

If the unit is faulty a replacement will be sent to the customer/dealer. If no replacement unit is available a Powertec repair agent will attempt to repair the unit at no cost to the end user. If the unit cannot be repaired a credit will be issued.

 

Restocking Fee

Powertec may charge a restocking fee of up to 15% if the returned product has been opened, used or the packaging is marked.

 

Warranty return procedure

The dealer or the end user calls Powertec's technical support team to determine that the fault is due to a manufacturing defect and not due to a setup problem.

If the unit is classified as a warranty repair Powertec will generate a RA# number and either fax or email a Return Authorisation Form to the person sending back the unit..

The dealer or the end user arranges to return the faulty unit to Powertec. The following items need to be returned: - The complete sales package. - Proof of purchase. - The completed Return Authorisation Form with RA# number.

Powertec will then test the unit. If no fault is found the unit will be returned to the sender and a freight cost will be charged.

If the unit is faulty it will be sent to Powertec's repair agent. Powertec will cover the repair cost providing the unit passes all the criteria outlined in the warranty policy section.

If the unit is unrepairable a replacement will be sent to the customer/dealer. If Powertec cannot provide a replacement within a reasonable time a credit will be issued to the customer/dealer.

 

Faulty units outside the warranty period

If your faulty unit is not covered by warranty we can still attempt to repair it.

Repair charges are based on time and parts plus freight. A repair quote costs $45.00.

 

Return address:
Powertec Telecommunications
16 / 511 Olsen Avenue
Southport QLD 4215
Australia
 

Powertec specialises in distributing Mobile, Wi-Fi and IT technology products.

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